Dispatch Notify

Notify officers of incoming calls, allow them to attach to them, notify the caller, and route units via GPS in real-time to calls and the lead pursuit officer...all in one!

This plugin utilizes API endpoints that require the plus version of Sonoran CAD or higher. For more information, view our pricing page.

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This plugin

Video Showcase

Check out our video showcase of this plugin here.

Installation

1. Download and Install the Framework

If you haven't already, be sure to install and configure the plugin framework first.

2. Download the Plugin and all Dependencies

  1. Click HERE to download the DispatchNotify plugin .zip file.

  2. Download and install the callcommands plugin.

  3. (Optional) download and install the postals plugin.

3. Install the Plugin and all Dependencies

  1. Follow the standard plugin installation guide for the dispatchnotify and callcommands plugins.

4. Add your Game Server IP and Port

Be sure to have your game server IP and port set in the admin panel under Advanced > In-Game Integration > Server Events and Integrated Live Map

5. Set Your API ID

Don't forget to set your account API ID to properly link your in-game user to the CAD.

6. Configuration

Review the config_dispatchnotify.lua file to configure the plugin to behave how you like. The file is well documented. Please review all the settings!

Commands

Configuration

Dispatch Call Responding

1. Civilian Places a 911 Call

This call can be placed from the Civilian menu of the CAD, or via the /911 command in-game, supplied by the callcommands plugin.

2. Officer Attaches to the Call

All on-duty officers get a notification (if configured) and can use the attach command to respond to the call.

A. Call Attach Command

By default, this command is /rcall <callid>, where callid is the ID shown in the call notification.

B. GPS Toggle Command

Units can optionally choose to disable the postal updating when dispatch updates the call (or primary unit tracking) by using the /togglegps command. This is a toggle and will be shown in chat what it gets changed to. This is ON by default.

Primary Unit Tracking (Pursuit)

Dispatch notify can also be used to track the primary unit on a call. This will auto route attached units via GPS to the primary unit in real-time. Additionally, the postal code on the call will be continually updated for dispatchers to easily view. This is highly useful for pursuits, where additional units need to catch up and join the chase.

1. Toggle Unit Tracking for the Primary Unit

A. Via the CAD UI:

Dispatchers can set the primary unit to any unit currently attached to the call. The slider next to the Primary Unit box will toggle tracking mode. When enabled, the postal will automatically update based on the primary unit's location and be sent to all attached units.

A unit can also designate themselves as primary, but only if Self Dispatch is enabled.

Troubleshooting

  • No notifications for 911 calls

    • Units must be logged into the CAD (by default) or meeting the requirements depending on how the plugin is configured.

    • If using pNotify notifications, ensure that resource is running.

  • Units do not automatically attach to calls

    • Ensure their API ID is set so the server knows who they are.

  • Caller is not notified when units attach to the call

    • If the caller ever leaves the server and rejoins, this feature does not work.

    • If dispatch created the call within the CAD, there is no way to notify a caller.

    • Ensure you are not overriding the 911 command (default /911) with another resource.

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